Refund Policy

Overview

At Movvi.ai, we strive to provide the best possible service to our customers. We understand that sometimes our service may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

Subscription Refunds

We offer refunds under the following conditions:

• 7-Day Money-Back Guarantee: New subscribers can request a full refund within 7 days of their first payment
• Service Issues: If our service is unavailable for more than 24 hours due to technical issues
• Billing Errors: If you were charged incorrectly or multiple times
• Unauthorized Charges: If charges were made without your consent

Credit Refunds

For credit-based purchases:

• Unused credits may be refunded within 30 days of purchase
• Credits used for completed video generation are non-refundable
• Partial refunds may be available for partially used credit packages

Non-Refundable Items

The following are not eligible for refunds:

• Credits used for completed video generation
• Subscription fees after the 7-day grace period
• Custom enterprise plans (subject to contract terms)
• Add-on services that have been delivered

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at chat@movvi.ai
2. Include your account email and order details
3. Explain the reason for your refund request
4. Provide any relevant documentation or screenshots

We will review your request and respond within 2-3 business days.

Refund Processing

Once approved, refunds will be processed as follows:

• Credit Card Payments: Refunded to the original payment method within 5-10 business days
• PayPal Payments: Refunded to your PayPal account within 3-5 business days
• Bank Transfers: May take 7-14 business days to appear in your account

Account Cancellation

When you cancel your subscription:

• You will continue to have access until the end of your current billing period
• No further charges will be made
• Your data will be retained for 30 days after cancellation
• You can reactivate your account at any time

Dispute Resolution

If you disagree with our refund decision:

• You may appeal the decision by contacting our management team
• We will review your case and provide a final decision within 5 business days
• For unresolved disputes, you may contact your payment processor

Contact Information

For refund requests or questions about this policy, please contact us:

• Email: chat@movvi.ai
• Subject line: "Refund Request"
• Response time: 2-3 business days

Policy Updates

We may update this refund policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.